Ensure your internet connection is active and stable. If you're on a personal network, consider restarting your router or trying another connection to rule out network-related issues.
Switch to a different internet browser such as Google Chrome.
Force a refresh of the webpage by entering this URL: https://app.slptoolkit.com/logout
Log out and back in
Clear cache and cookies (see image below)
Restart your device
Try using an incognito or private browsing mode. Incognito mode can bypass browser settings, extensions, or cached data. For Chrome, click the three dots in the upper-right corner and select 'New Incognito Window'; for other browsers, look for a similar private browsing option.
Update your browser and device to the latest versions. Outdated software might cause compatibility issues.
Perform a force refresh by pressing
CTRL + F5on Windows orCMD + Shift + Ron Mac to reload the site by bypassing cached data.Try accessing the SLP Toolkit on a different device or internet browser to see if the issue is specific to your current setup.
If you are unable to access SLP Toolkit when using your school district's WiFi, or you receive an error message: "Your connection is not secure" or "Site blocked", you will want to contact your IT department. They will be able to grant you permission and/or have you download a certificate on your computer that will allow you to access the site.
Additionally, some institutions may block access to certain websites. Contact your IT department to have the necessary URLs whitelisted and check if specific certificates need to be downloaded to use the platform seamlessly.
Here is a list of URLs that you can submit to your IT department for whitelisting.
If the problem persists, send us an email to: hello@slptoolkit.com