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FAQs and General Troubleshooting
Help! The app won't load on my device!
Help! The app won't load on my device!
Updated over a week ago

If you are not able to load the site or get a loading/spinning icon, try the following troubleshooting steps:

  1. Switch to a different internet browser such as Google Chrome.

  2. Force a refresh of the webpage by entering this URL: https://app.slptoolkit.com/logout

  3. Log out and back in

  4. Clear cache and cookies (see image below)

  5. Restart your device

If you are unable to access SLP Toolkit when using your school district's WiFi, or you receive an error message: "Your connection is not secure" or "Site blocked", you will want to contact your IT department. They will be able to grant you permission and/or have you download a certificate on your computer that will allow you to access the site.

Here is a list of URLs that you can submit to your IT department for whitelisting.

If the problem persists, send us an email to: hello@slptoolkit.com

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