If you encounter an error when trying to move-in a resident, you may be running into one of the following situations:
The hub or lock is offline
There are residents moved-in on a different lease for the same unit
The residents you are attempting to move-in are on a past lease
There is no email entered for the resident being moved-in
There is no phone number entered for the resident being moved-in
If none of these situations apply and you are still unable to move-in a resident, contact our support team using the information listed below.