If a sensor shows as Offline or does not report state changes (wet/dry, motion/no motion, open/close), there are some basic troubleshooting steps you can perform.
Troubleshooting an Offline or Unresponsive Sensor:
To troubleshoot an offline or unresponsive sensor, follow these steps:
Check the hub to ensure it is online (the LED should be green)
If the hub is not online, refer to our How Do I Troubleshoot an Offline Hub? article
Check that the sensor is receiving power
Replace the sensor’s batteries
Power cycle the sensor
Remove the sensor’s batteries
Wait ten seconds
Re-insert the batteries
Reboot the hub
Refer to our How Do I Troubleshoot an Offline Hub? article
Contact our support team
If the Smart Plug is still offline or unresponsive, please reach out to our support team anytime using the details listed below