This error occurs because the expiration date for the driver's license stored in the 3Fund application is set to a date in the past. TaxWise relies on the 3Fund application for accurate and up-to-date driver's license information.
Solution
To resolve this error, you need to update the driver's license expiration year directly within the 3Fund application. Follow these steps:
Access the 3Fund Application: Launch the 3Fund application on your computer.
Locate the Taxpayer's Profile: Search for and open the profile of the taxpayer mentioned in the TaxWise error message.
Navigate to Driver's License Information: Within the taxpayer's profile, find the section containing the driver's license details. This may be labeled as "Identification," "Personal Information," or similar.
Edit the Expiration Date: Locate the expiration date field for the driver's license. Carefully change the year to reflect the correct and unexpired year. Ensure the month and day are also accurate.
Save Changes: Save the updated information in the 3Fund application.
Return to TaxWise: Close and reopen TaxWise.
Re-enter Taxpayer Profile: Re-enter the Taxpayer profile.
Verify Resolution: The error should now be resolved. You should be able to continue with the tax preparation process without encountering the "Driver's License Expired" error.
Important Considerations
Accuracy is Key: Double-check the accuracy of the new expiration date you enter. An incorrect date will cause the error to persist or potentially create other issues.