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Common superannuation issues (Australia)

Troubleshooting common superannuation problems.

Updated over 4 months ago

Common superannuation issues and solutions.

Common issues

Wrong fund details

  • Verify ABN and member number are correct

  • Check employee has provided current details

Calculation differences

  • Check pay codes are set to superable correctly

  • Verify super rate is current

SuperStream file errors

  • Ensure fund details are complete and correct

  • Check file format matches fund requirements

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