If an employee doesn't appear in the Who to pay list, you cannot select them to pay in the current pay run.
Common cause
The most common cause is a date mismatch where the employee's start date occurs after the current payroll period end date.
Resolving the issue
You have two options. Choose the one that makes the most sense for your situation.
Option 1: Adjust the employee's start date
Use this when the employee actually started earlier than recorded.
Steps:
Go to Staff.
Select the employee.
Select Contract.
Update their start date to the correct date.
Save the changes.
Option 2: Adjust the current period end date
Use this when the pay period dates should extend to cover the employee's start date.
Steps:
Click the Pay Dates option on the blue navigation bar.
Change the current period end date to be on or after the employee's start date.
Save the changes.
After making changes
Click Who to pay button.
Confirm the employee now appears and can be selected for payment.
Quick check
If you're unsure which option to choose, verify the employee's actual start date and your intended payroll period dates before making changes. It may be the employee is simply not due a pay for this pay period.