Use the Upload Later option to place a Surprise Order before you have all recipient details. Once the information is ready, return to your live order and add recipient addresses manually or in bulk using a CSV or Excel file.
This option is useful for team events, employee gifting, and orders where recipient information becomes available after checkout.
📋 This article includes sections:
How to Add Recipients to a Live Surprise Order ("Upload Later" Option)
🔎 Find Your Live Surprise Order
Access Sent Treats
At the top of the Snackmagic homepage, click on your profile icon.
Look for the drop-down button next to My Snackmagic. Click on it to reveal a list of options.
From the drop-down options, click on SENT TREATS.
Access Your Order Dashboard and Open Your Live Order
Click "View Live" and scroll through your list of orders.
Find the Surprise Order you want to edit.
Click the "VIEW STATUS" button next to the order.
📍 Add Recipient Addresses
Once you're in the order dashboard:
Scroll down to the Add Addresses section.
Choose the recipient type you want to add:
US & Canada Recipients
International Recipients
Click ADD ADDRESSES.
📍 Enter Addresses Manually or Upload via CSV
You can add recipient information in two ways:
Option 1: Enter recipients directly
Option 2: Upload a CSV or Excel file
✍️ Option 1: Add Recipients Manually
If you're adding only a few recipients, entering their information directly may be the quickest option.
In the Add Address pop-up window, enter the recipient's details.
To add another recipient, click + Add New Row.
Enter the following information for each recipient:
Email address
Recipient name
Shipping address
Contact number
Dietary restrictions
When you're finished, click SAVE.
🎉 Sending a Surprise?
If you don't want to use the recipient's actual email address, you can enter a dummy email address instead.
📞 Important: A phone number is required so the courier can contact the recipient if there are any issues with the delivery or if the package needs to be picked up from a designated pickup location.
📄 Option 2: Upload a CSV or Excel File
If you're adding multiple recipients, uploading a file can be faster and easier.
Important: Uploading a CSV or Excel file will replace any recipient addresses you have already entered in the Add Addresses section.
1. 🌎 Select the Recipient Type
Choose whether you want to upload the US & Canada Recipients or the International Recipients.
Click the ADD ADDRESSES button.
2. 📥 Download the Template
Click Download Template to download the CSV template.
3. ✍️ Add Your Recipients’ Information
Enter each recipient’s information in the appropriate columns of the template.
Important: Complete all columns for each recipient to help prevent errors when uploading your file.
4. ⬆️ Upload Your Completed File
Return to the Add Addresses screen and click Upload CSV or Excel File to upload your completed file.
5. ✅ Continue to the Next Step
Once your recipients have been added successfully, click Save & Continue to proceed.
✅ Confirm Your Recipient Upload
After your recipients have been successfully added, check the status in your Treats Dashboard.
The status should change to PROCESSED once the addresses have been successfully uploaded.
If you need to add more recipients later, you can return to the Add Addresses section and repeat the process.
✨ Quick Tip:
You don't need to wait until you have every recipient's information.
You can add recipients in batches as their shipping details become available.
Simply return to your live Surprise Order and use the Add Addresses section to add the next group of recipients.
This makes it easier to keep your order moving without waiting for the entire recipient list to be finalized.
Need more help? Contact us via CHAT / SEND AN EMAIL TO✨hi@snackmagic.com