Make your next gifting moment unforgettable with Snackmagic's curated Surprise Boxes! Whether you're sending treats to employees, clients, or friends, our easy-to-follow setup lets you customize everything—from budget and box style to personal notes and swag. Even if you don't have all your recipients’ information yet, we've got you covered.
📋 Here's What You'll Do
Here's a Step-By-Step Process for Creating a Curated Box Surprise Order:
🚀 Start Your Order
Go to snackmagic.com and click START AN ORDER.
Complete the order form to get an initial quote for your order.
Click START AN ORDER to continue.
Name Your Treat
On the next page, enter the name of your treat and then click Continue.
🎁 Select a Treat Type
Select ‘Surprise Box’ and click NEXT.
💰 Choose Your Treat Budget
Choose or edit the budget for the boxes your recipients will receive. Prices start at $45, with the most popular option being $60.
Note: The budget may already be pre-filled based on the amount in your initial setup.
🍿 Select a Curated Box
Select a Curated Box for the snack boxes that your recipients will receive.
Important: The Curated Box selected during this step applies only to recipients in the US and Canada.
Because each country has its own menu and local vendors, recipients outside the US and Canada will receive the most popular box available in their country instead.
To see the snacks that may be included in a Curated Box, click VIEW ALL ITEMS.
👥 Enter the Number of Recipients
Enter the total number of recipients for your order, including international recipients.
If you have no international recipients, enter 0.
These fields may already be pre-filled based on your initial order setup.
Click NEXT to continue.
Note: These fields may already be pre-filled based on your initial setup.
📍 Add Your Recipients' Shipping Details
You can add recipient information in two ways:
Option 1: Enter recipients directly
Option 2: Upload a CSV or Excel file
You can also skip this step and add recipient information later if you don't have the details yet.
✍️ Option 1: Add Recipients Manually
You can enter each recipient’s shipping information directly in the Recipient Address section during order setup.
To add more recipients, click + Add New Row.
For recipients in the US and Canada, enter:
Email address
Recipient name
Shipping address
Contact number
Dietary restrictions
🎉 Sending a Surprise?
If you don't want to use the recipient's actual email address, you can enter a dummy email address instead
📞 Important: A phone number is required so the courier can contact the recipient if there are any issues with the delivery or if the package needs to be picked up from a designated pickup location.
📄 Option 2: Upload a CSV or Excel File
If you're adding multiple recipients, uploading a file can be faster and easier.
Important: Uploading a CSV or Excel file will replace any recipient addresses you have already entered in the Recipient Address section.
1. 🌎 Select the Recipient Type
The first section is for recipients located in the US and Canada.
If you don't have any recipients in these countries, select I’ll upload later/skip, then click Save & Continue to proceed to the International Addresses section.
2. 📥 Download the Template
Click Download Template to download the CSV template.
3. ✍️ Add Your Recipients’ Information
Enter each recipient’s information in the appropriate columns of the template.
Important: Complete all columns for each recipient to help prevent errors when uploading your file.
4. ⬆️ Upload Your Completed File
Return to the Recipient Address screen and click Upload CSV or Excel File to upload your completed file.
5. ✅ Continue to the Next Step
Once your recipients have been added successfully, click Save & Continue to proceed.
🌎 Add International Recipients
If you have recipients outside the US and Canada, you can add them in the Add International Addresses section that will appear on the next page.
Enter the following information for each international recipient:
Email address
Recipient name
Shipping address
Contact number
Dietary restrictions
🎉 Sending a Surprise?
If you don't want to use the recipient's actual email address, you can enter a dummy email address instead.
📞 Important: A phone number is required for international recipients to help ensure successful delivery.
📄 Upload International Recipients
You can also upload international recipient information using a CSV or Excel file.
Click Download Template.
Complete the template with your recipients' information.
Click Upload CSV or Excel File.
Upload your completed file.
Once the recipients are added successfully, click Save & Continue.
✏️ Review, Edit, or Remove Recipients
After adding or uploading your recipients, you can review and edit the recipient list.
To remove a recipient:
Select the checkbox next to the recipient's name.
Click Remove selected rows.
⏰ Don't Have the Shipping Details Yet?
You don't need to have all your recipient information ready when you start your order.
If you don't have the recipient details yet:
Select I’ll upload later/skip.
Click Save & Continue.
Add the shipping details later from your Treats Dashboard.
You can return to the order and upload the recipient information once you have it.
📅 Set an Order Expiration Date
Choose the date when you want your order link to expire.
Review the expiration date carefully before continuing.
🚚 Choose a Shipping Method
Select your preferred shipping method.
Click SAVE AND CONTINUE to proceed.
✨Add-Ons and Customization
Simply choose your add-ons! This will make the experience more personal.
Note: These fields may already be pre-filled based on your initial setup.
SWAG
Select "Yes" if you'd like to include swag in your snack boxes.
You can either send us your pre-purchased swag or purchase directly from us.
To purchase swag from us, just send an email to hi@snackmagic.com.
If you’re sending your own swag, follow the instructions in the article linked below:
CUSTOM BOX
For a more elegant feel, you can upgrade from a standard Snackmagic Box to a Premium Black Box. Or customize the box with your artwork or logo. You'll be able to upload the artwork to your Treats Dashboard after checkout.
(This option is only available for US & Canada recipients).
🎨 Upload Your Artwork or Logo for Custom Box
If you’d like to add artwork or a logo, please make sure your file meets the following requirements:
Recommended size: 11 × 4 inches
Maximum file size: 5 MB
Supported file types:
.JPEG,.JPG,.PNG
For the best results, use a high-quality image that matches the recommended dimensions.
CUSTOM NOTE (Also available for International Recipients)
You can add a custom note to the Snackmagic box of your recipients. You can upload an image, or you can write a message. We have a 500-character limit (including spaces)
📝 Add a Custom Note Image
If you’d like to add a custom note, please make sure your image file meets the following requirements:
Recommended size: 1056 × 1630 px
Maximum file size: 5 MB
Supported file types:
.JPEG,.JPG,.PNG
For the best results, use a high-quality image that matches the recommended dimensions.
DONATE (Optional)
You can also choose to donate to our partner organizations. Simply enter the amount that you want to donate. In case you do not see an organization that you prefer, send us an email at donations@snackmagic.com.
🛒 Review Your Order and Proceed To Checkout
Once you've finished customizing your box and choosing add-ons, you will have the chance to review your order before checkout. Make sure to review all the details thoroughly.
💳 Choose Your Payment Method
Review the order summary and then input your payment method.
My Wallet
Credit card
Corporate billing - Book a call with us for invoicing approval (100+ boxes)
Make sure to scroll down to view all payment options.
Scroll down and add the Billing country and zip code.
After entering the details, click Next To proceed.
💰 Choose a Refund Method
Choose how you'd like to receive any unredeemed amount remaining at the end of the order process.
My Stadium Wallet - Free
You’ll get 100% of what you paid for immediately to regift or use for yourself.
Recipient's Wallet - Free
The unused budget will be credited to every recipient associated with your treat (add-ons will be refunded to your Wallet).
Refund to Credit Card
You will be refunded to the credit card you used when you initially placed the order. Please note that there is an additional 10% fee for the amount to be refunded. This will cover the banking charges and other miscellaneous fees.
*Please note that this option is part of the process, as there might be cases where a refund is requested for a Surprise Order (e.g., order cancellation or recipient's removal)
After choosing a refund method, click on PLACE ORDER.
🎉 Place Your Order and Get Confirmation
You will then be routed to the confirmation page, where you can see your order number and download your receipt.
📦 Add Recipients or Upload Assets After Checkout
Once your order is complete, you can upload any of your assets and upload your recipients' shipping information in your Treats Dashboard.
Here's how:
Click on MySnackmagic, then go to Sent Treats
Click VIEW STATUS
From here, you can click the ADD ADDRESSES button to add US and Canadian recipients.
To add addresses:
Click ADD ADDRESSES for US/Canada.
For international addresses, click ADD ADDRESSES under "International Recipients."
Upload any missing assets (logos, artwork, notes) from the Treats Dashboard.
Need more help? Contact us via CHAT / SEND AN EMAIL TO✨hi@snackmagic.com