So you log into your dashboard, expecting to see how well your ads have performed, but instead, you receive an error prompt that reads:

ℹ️ Because of Meta/Facebook's multi-level ad review process, ads can go into delivery errors before they become active. When that happens, our interface syncs directly with the ad delivery status and will display the ad disapproval prompt over the campaign.

ℹ️ Most times, we are able to fix the ad disapproval for you in Meta/Facebook Ads Manager, and push your ads into delivery and spend! When the ad is fixed in Facebook, the ad disapproval prompt disappears in your Snappic dashboard. 💯

ℹ️ The short answer: as a Meta/Facebook partner, we have special permissions that our customers do not. So in order to get your ads serving sooner, we need to be alerted so that we can help explore, and potentially fix the delivery error for you. 🤗

So, once you see that disapproval prompt, the best thing is to send us an email or open up a chat with us in Intercom to let us know which ad is disapproved. We can generally address it within the day, and get it to serve and spend within the week. 🤞

ℹ️ Generally, if you have created and launched ads in a campaign that complies with the Meta/Facebook ads policy, there is no further action required from you if the ad disapproval prompt appears. The error is internal, through Facebook, and can successfully be resolved with our intervention. 😄

ℹ️ We understand that if you've got a Sale going on, and you need those ads serving, you want a solution, asap. You can include "Urgent" in your subject line, and we will prioritize your inquiry. Please note: our office hours are Monday through Friday, 10am to 6pm Eastern Time, and we are available and happy to help during this time. 🫶

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