If your document was rejected during the Veriff verification process, it could be due to one of the following reasons:
Expired Document: Ensure your identification is current and not past its expiration date.
Unsupported Document Type: Verify that you're using an accepted form of ID, such as a driver's license or state ID.
Poor Image Quality: Blurry or unclear photos can lead to rejection. Make sure your images are sharp and well-lit.
Incomplete Document Capture: The entire document should be visible in the image, with no parts cut off or obscured.
Damaged Document: If your ID is torn or has illegible sections, it may not be accepted.
If you are confident that none of these issues apply, feel free to reach out to us directly for assistance. We’re here to help resolve any issues and guide you through the verification process.