If your document was rejected during the Veriff verification process, it could be due to one of the following reasons:
Expired Document: Ensure your identification is current and not past its expiration date.
Unsupported Document Type: Verify that you're using an accepted form of ID, such as a driver's license or state ID.
Poor Image Quality: Blurry, dark, or cropped images, as well as IDs with glare or shadows, can lead to rejection. Ensure the entire ID is visible and well-lit.
Incomplete Document Capture: The entire document should be visible in the image, with no parts cut off or obscured.
Damaged Document: If your ID is torn, has chipped corners, or contains unreadable text, it may not be accepted.
Use of Scanned Images or Screenshots: Verification systems require a live photo of your physical, government-issued photo ID. Scanned images, photocopies, or screenshots are not accepted.
Camera Issues: If your device’s camera cannot scan your ID, use another device with a functional camera.
If you are confident that none of these issues apply, feel free to reach out to us directly for assistance. We’re here to help resolve any issues and guide you through the verification process.
Steps for Successful Identity Verification
Prepare Your Physical ID:
Use a government-issued photo ID (e.g., driver’s license or state ID).
Ensure the ID is non-expired and undamaged.
Set Up Your Environment:
Use a well-lit area to avoid glare or shadows.
Ensure the entire ID is visible and in focus.
Follow the Verification Flow:
Log in to the verification platform and start the process.
When prompted, hold your physical ID up to the camera and follow the on-screen instructions to capture a live photo.
Avoid Common Mistakes:
Do not upload previously saved images, scans, or screenshots of your ID.
Ensure the ID is not cropped or partially visible.
Retry If Necessary:
If your verification fails, review the error message and correct the issue before retrying.
Wait until you have your physical ID available before attempting again. If your account becomes locked after multiple failed attempts, wait for it to be unlocked before retrying. Additionally, if asked to re-verify, use the verification link provided by the accounts team or contact support for a new link.