Our mobile app is available on iOS devices running iOS/iPadOS version 15.1 or higher and Android devices running version 8.0 (API 26) or higher.
You will need to have a steady internet connection through either mobile data or WiFi, though WiFi is preferred.
Mobile App Troubleshooting
If you are disconnected from play on the mobile app or experience other loading issues, the steps below may help:
Enable airplane mode on your device, then disable airplane mode. This will refresh your network connection.
Clear the cache from the app
On iPhones or iPads:
In Settings > General > iPhone Storage, select the mobile app and tap Offload App
On Android phones or tablets:
Hold down the app icon
Tap the 'i' icon to bring up app settings
Tap storage
Tap clear cache