We’re sorry you’re experiencing issues with the SpinQuest mobile app. If you’re being disconnected while playing or experiencing loading issues, please try the troubleshooting steps below. These may help resolve the issue, and if not, they’ll help us gather the information needed to investigate further.
Confirm that you have a stable internet connection using either Wi-Fi or mobile data. If possible, we recommend using Wi-Fi.
Turn Airplane Mode on for a few seconds, then turn it back off. This can help refresh your network connection.
Clear the app cache.
On your iPhone, go to Settings > General > iPhone Storage, select the SpinQuest app, and tap Offload App.
Confirm that Location Services are enabled for the app.
If you’re still experiencing the issue after completing these steps, please send us the following information so we can take a closer look:
Are you connected to Wi-Fi or mobile data?
When did the issue first begin?
What happens when the issue occurs?
If possible, please include a screenshot of any error message or issue you’re seeing.
We are happy to provide assistance with your login to our iOS app. Until we resolve this, don't forget that our website is always available at www.spinquest.com!