Introduction
Purpose: This article explains how to create feed posts to share important updates, program rules, benefits, and FAQs with ambassadors.
Context: Feed posts are configures in the SocialLadder platform under Community > Feeds. Once published, they will appear in the ambassador dashboard.
Steps to Create a Feed Post
Navigate to Feed Posts
Go to Community > Feeds in the SocialLadder platform.
Click on Tiles tab
Click Create to start a new feed post.
Fill Out Feed Post Details
Complete the following fields:
Feed Name: Add a clear, descriptive title for the post.
Text Overlay: Enter the visible title that appears in orange on the feed tile.
Image: Upload a thumbnail image to represent the post visually.
Date: Set the Start Date and End Date to define when the post will be visible in the ambassador dashboard.
Feed Type:
Internal: Upload a document from your computer.
External: Add a link to an online document or webpage.
Segment: Choose which ambassador group(s) will see this post.
Tip: Use Save as Draft if you need to return to it later, or click Save + Activate to publish it immediately.
View the Feed Tile
Once activated, the feed post will appear as a tile in the ambassador dashboard.
Ambassadors will see the title, image, and content you configured.
Best Practices/Tips
Use clear and informative titles to ensure the post's purpose is obvious.
Add visually engaging images to help ambassadors quickly recognize key information.
Regularly update feed posts to keep content relevant and ambassadors engaged.