Introduction

Purpose: This guide explains how to connect and manage your brand's social media accounts in SocialLadder. These connections enable ambassador challenges, content tracking, and CRM integrations.
Context: The Account Settings section allows you to configure essential settings, including social media connections, timezone adjustment, and other program-wide configurations.

Accessing Your Social Media Account Settings

Navigate to Account Settings
- Go to Settings → Account Settings → Account/My Account in the SocialLadder platform.
- This section houses key configurations for your ambassador program.
Connect Social Media Accounts
To link your brand's social media accounts for challenge tracking and ambassador engagement:
- Locate the Social Media Connections section.
- Click Connect next to the platform you want to integrate:
  - Instagram
  - Facebook
  - TikTok
- Follow the platform's authentication steps to complete the connection.
CRM Integration (Optional)
- If you use a CRM like Klaviyo, connect it under the same section to sync ambassador engagement data.

🔍The screenshot below highlights where you can configure and connect your social media accounts in the platform:

Use verified accounts: Ensure you link only verified business accounts to prevent disruptions.
Check platform permissions: Make sure SocialLadder has the necessary permissions to access accounts insights.
Test your setup: Before launching a challenge, verify that the connected accounts function correctly.