Introduction
Purpose: This article explains how to create a reward in the SocialLadder portal and link it to a specific challenge, ensuring ambassadors are appropriately compensated for their efforts.
Context: Rewards incentivize ambassadors to participate in challenges and maintain engagement. Proper setup ensures a seamless process from challenge completion to reward redemption.
Steps to Create a Reward
1. Navigate to the Rewards Section
Go to Compensation -> Rewards -> Create to start creating a new reward.
2. Basic Information
Name: Enter the reward’s name.
Category and Subcategory: Select the most relevant category and subcategory for organization.
Reward Title Display Name: This is what ambassadors will see in the app.
3. Description and Image
Description: Provide a brief explanation of the reward.
Image: Upload a representative image for the reward and crop it if needed.
4. Units
Total Units: Specify the total number of rewards available.
Units per User: Set the maximum number of units each user can claim.
Important: This number should match the number of completions allowed for the associated challenge.
Example: If the challenge allows one submission per ambassador, set this value to 1 unit per user.
5. Challenge-Based Compensation
Under Reward Setup, select:
"By completing a specific challenge or group of challenges."
Cost: Estimate the cost of the reward to your program.
Example: We're assuming a Yoga Class costs to our Brand $60. PS: No charges are made in this selection.
6. Dates
Set the Start and End Dates for redeeming the reward.
Ensure the date range is longer than the challenge’s completion period.
7. Redemption Method
Choose how ambassadors will redeem their rewards:
Automated Code Emailed: Ambassadors receive a unique code via email.
Automated Email to Fulfiller with Redeemer on Copy: The fulfiller and ambassador both receive an email with instructions.
Provide Instructions: Add custom instructions for ambassadors to follow.
Learn More: See detailed explanations of each method here.
8. Advanced
Segments: Select the same segment as the target audience for the challenge.
Campaign and Reward Group: Enable or disable these options based on your program’s needs and tracking.
9. Finish and Publish
Review all reward details to ensure accuracy.
Click Publish to make the reward available for selection when creating a challenge.
Best Practices and Tips
Align Dates: Always ensure reward redemption dates are longer than the challenge’s completion dates.
Match Segments: Ensure the segment chosen for the reward matches the one targeted by the challenge.
Estimate Costs Accurately: Accurately calculate reward costs to maintain program budgets.
Provide Clear Redemption Instructions: Ensure ambassadors know exactly how to claim their rewards.
Related Articles
Challenge types