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Why was a product link removed from my video?

Product links get removed when a brand or TikTok stops a product being promoted, from an ended campaign to going out of stock, and it happens on the TikTok and seller side, not in Soco.

Written by Basel from Soco

Product links get removed when a brand or TikTok stops a product from being promoted. This happens on the TikTok and seller side, not in Soco, and Soco can't restore a removed link.


Common reasons a link disappears

A brand or TikTok removes or disables a product link when:

  • The affiliate campaign is paused or ended.

  • The product goes out of stock.

  • Creator permissions are turned off.

  • The campaign switches from open to invite-only.

  • The brand removes links from older videos.

When that happens, TikTok automatically removes the product link from your videos.


What you can do

You have three options, in order:

  1. Contact the seller directly and ask whether the campaign is still active and linking is allowed again.

  2. Check TikTok Shop to see if the product is still available to promote. If it becomes available again, you can relink it to your video.

  3. If the campaign is closed, find another product to promote. Soco's job here is helping you replace removed links with active higher-commission opportunities.


Before you tap Add All to Showcase

If a brand gave you a higher-commission link directly, review Link Finder's suggestions before tapping Add All to Showcase: the rules for when Add All replaces a link are in Will Add All replace a higher rate I get directly from a brand?


Next steps

The link questions that usually follow:

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