Turn off internet security that was just released by spectrum and other internet providers to block our service. This will not affect your internet security. They have just implemented this on 9-24-25 as a way to force customers to pay them for their cable services. Turning of their internet security will NOT affect your internet safety in any way.
We also HIGHLY recommend getting your own router and modem. It can really help everything work better.
Spectrum/Charter
Video for how to do it online in a web browser:
Written instructions on how to do it in the app.
How to Disable Spectrum Security Shield
Log in to Spectrum
Open the My Spectrum app on your device, or go to spectrum.net in a web browser.
Sign in with your Spectrum account username and password.
Go to Services
In the app or website, select the Services tab.
Choose Internet from the list of available services.
Select your router from the devices shown.
Locate Security Shield
Scroll through the Internet settings until you find Security Shield.
Depending on your app version, it may appear in a dedicated Security or Settings section.
Turn Off Security Shield
Use the toggle switch next to Security Shield to turn it Off.
Confirm if prompted.
Reboot your Router and modem. Leave them unplugged for 5 minutes and replug them back in.
AT&T
Remove ActiveArmor and your personal data
Here’s how:
Go to Settings in the ActiveArmor app.
Tap Subscription and choose Remove service. Then, follow the prompts.
Your personal data used to perform the functions of AT&T ActiveArmor service will be removed within 48 hours of cancellation.
Good to know: Canceling the ActiveArmor service doesn’t remove the app from your phone. You’ll need to delete or uninstall the app.
Downgrade from ActiveArmor advanced mobile security to free obile security
You have to downgrade from AT&T ActiveArmor advanced mobile security the same way you signed up for it. For example, if you subscribed from an app provider on your phone, you’ll have to cancel your subscription there too. When you do, your account will close at the end of your current subscription period, and you won’t be charged again.
Downgrade in the app
Open the AT&T ActiveArmor app and go to Settings.
Tap subscription, then Change Subscription.
Select Downgrade to Free.
Tap Confirm.
Cancel Android subscription
Go to the Google Play store.
Select the profile icon at the top right.
Select Payments & Subscriptions.
Select Subscriptions and look for AT&T ActiveArmor.
Tap Cancel subscription and follow the prompts.
Reboot your Router and modem. Leave them unplugged for 5 minutes and replug them back in.
Xfinity
Disable Advanced Security
This can ONLY be completed in the Xfinity APP on you phone. If you don't have it on your phone, Go to the APP store or Play store and download it and login first.
To disable Advanced Security in the Xfinity app, follow the steps below.
Go to the Security or Home tab.
Select Advanced Security.
Select Advanced Security under Settings.
You'll see a pop-up window. Select Turn Off.
Reboot your Router and modem. Leave them unplugged for 5 minutes and replug them back in.
Comporium
Security settings,
Online defense,
Advanced IOT
Unassign
Reboot your Router and modem. Leave them unplugged for 5 minutes and replug them back in.
T-Mobile
Open the T-Life app on your phone or tablet.
Go to the Manage tab and tap the gear icon in the top-right corner.
Scroll down and tap Privacy & policies in the menu.
Tap Privacy dashboard and find the relevant toggles.
Toggle off the Advanced Cyber Security feature.
In some cases, this works, If it does not, go here to Get a VPN instead