A payment dispute happens when a client questions a charge through their bank or card issuer. This process is raised through Stripe, which temporarily reverses the payment while the dispute is reviewed.
Steps to handle a dispute:
Contact the client
Reach out to your client directly to understand their concerns. Most disputes can be resolved by discussing the issue and, if needed, the client can withdraw the dispute with their bank.Next steps
If the dispute isn’t resolved, it will proceed through the client’s bank for a formal review. You may need to provide supporting information if required.
Note:
Disputes are managed between you and the client. Direct communication is the fastest and most effective way to resolve these situations.