This article will guide you through how to connecting your BNZ bank account/s with Solo and how to troubleshoot common connection issues.
BNZ uses the regulated open banking system for connecting your bank account. Solo connects with BNZ via Akahu, a registered open banking provider.
In this article:
Before you connect:
You must be able to access the account/s you want to connect with Solo via the personal mobile app. BNZ has a personal mobile app and a business mobile app. Regardless of whether you're connecting a personal or business account, you'll need to login using your personal login credentials rather than your business login credentials. If you can't see your business account when you open your personal app, please call BNZ and ask it to be connected (this only takes a minute).
Term deposit, KiwiSaver, managed fund, and FX accounts are unable to be connected.
Connecting via the Solo website
When connecting BNZ from the Solo desktop app you will also need your mobile phone. To connect BNZ:
Go to Bank feeds in the main menu.
Click Ok, let's go.
Select BNZ from the list of available banks. You will now be redirected to Akahu to begin the connection process.
Click Continue.
Click Continue (you will need access to the email address).
Enter the code that was emailed to you.
Enter the mobile number or email that is registered with BNZ and click Submit. If that doesn't work, click the Redirect to BNZ link.
Enter your personal BNZ login details and click Log in.
Go to your BNZ mobile app and tap Yes, it's me. Then return to Solo.
Click Choose accounts.
Select the accounts to connect with Solo and click Next.
Click Authorise. You will be redirected back to Akahu.
Click Continue. You will be redirected back to Solo.
Select the accounts you want to sync transactions for and set the date to begin syncing transactions from. The sync date should be the start of the tax year (1 April) or, if you already have transactions in Solo, the date of your most recent transaction in Solo. Click Connect accounts.
That's it. Your transactions will now be synced with Solo twice daily, first between 11am - 12pm and again between 4-5pm. It can take a minutes for your transactions to first appear in the Income and Expenses pages.
š± Connecting via the Solo mobile app
To connect BNZ from the Solo mobile app:
Go to More in the main navigation.
Tap Bank Feed in the menu.
Tap Ok, let's go.
Select BNZ from the list of available banks.
Tap Continue.
Tap Continue (you will need access to the email address).
Enter the code that was emailed to you.
Enter the mobile number or email that is registered with BNZ and tap Submit. If that doesn't work, tap the Redirect to BNZ link.
Enter your personal BNZ login details and tap Log in.
Go to your BNZ mobile app and tap Yes, it's me. Then return to Solo.
Tap Choose accounts.
Select the accounts to connect with Solo and tap Next.
Tap Authorise. You will be redirected back to Akahu.
Tap Continue. You will be redirected back to Solo.
Select the accounts you want to sync transactions for and set the date to begin syncing transactions from. The sync date should be the start of the tax year (1 April) or, if you already have transactions in Solo, the date of your most recent transaction in Solo. Tap Connect accounts.
That's it. Your transactions will now be synced with Solo twice daily, first between 11am - 12pm and again between 4-5pm. It can take a minutes for your transactions to first appear in the Income and Expenses screens.
Common issues
The most common connection issues for BNZ are due to:
Attempting to login to BNZ using a business account rather than your personal account (you must login to your personal account).
Your business bank account not being linked to your personal login. You must be able to access the bank account via your personal BNZ login. If you can't see your business account when you open your personal app, please call BNZ and ask it to be connected (this only takes a minute).
If you're still unable to connect your BNZ account, please reach out us via the in-app chat and we will assist you.