If you've placed an order, but haven't received any emails from us, or if you did receive them but now can't find them, here's what you need to do:
Step 1: Check spam, trash, and promotions
Normally when you can't find our emails it's because they've ended up in your spam folder, trash, or promotions inbox tab by mistake (if they are in your spam folder, please mark them as 'Not spam' to ensure you can receive future emails from us).
Step 2: Sign in to your Songful account
Good news: you don't actually need our emails to access your order. Just sign in to your Songful account using the email address you ordered with, and you'll find every song you've ordered, along with its Order Management Page and Song Page.
ℹ️ Once you're signed in, you can also update your email address yourself from your account, which is handy if you'd like future emails sent somewhere else.
Step 3: Get in touch
If you never received our emails:
It's possible you entered your email address incorrectly when placing your order, or there could be other mailbox-related issues preventing them from getting through. In this case, the sign-in email for your account won't reach you either.
The best thing to do is to message our team by clicking the chat icon below, providing your order number, and an alternative email address that we can use for you (mainstream email services like Gmail and Yahoo tend to work best).