Introduction
If your song isn't playing properly (maybe it stops partway through, cuts out, skips, or sounds choppy), then you're in the right place.
The good news is that playback issues have nothing to do with the song itself, so they can be easily resolved by following the steps below.
💡 The fastest fix: download your song and play the file directly from your device. This solves most playback issues, especially over Bluetooth or in the car.
Step 1: Ensure you have a good internet connection
Playing your song from your Song Page requires a good internet connection, so make sure your device is connected to the internet and has a strong signal.
Step 2: Ensure your device is not on silent
Make sure Silent mode is turned off, and the volume is turned up on your device.
Step 3: Ensure your speakers are working properly
If you are using external speakers to play your song, make sure they are plugged in and are working properly.
Step 4: Ensure you have a Strong Bluetooth connection
If you are connecting to external speakers via Bluetooth (e.g. in your car), make sure you have a strong connection, as an unstable connection can cause a 'skipping' effect.
Step 5: Download your song to your device
Downloading your song and playing it from your device (rather than directly from your Song Page) is the most reliable way to play it, and resolves Bluetooth-related skipping issues for most customers. See our guides on downloading your song and saving your song to your phone.