If you’re leaving the EU from a Spanish port by ferry or cruise, you need to complete Customs validation before departure.
At the port
Look for signs for DIVA or Customs (Aduanas), or ask port staff where to validate your Tax Free purchase.
Depending on the port, validation may be available through:
A DIVA kiosk
Customs (Aduanas)
The Fiscal Guard
Have your passport, travel documents, receipt, purchased goods and DIVA barcode in the Pie VAT app ready. Customs may ask to inspect your purchases.
Allow extra time
DIVA validation services and opening hours vary by port. At some ports, validation may only be available around scheduled departures or during Customs opening hours.
We recommend arriving early to make sure you have enough time to complete validation before boarding.
If you can’t find a DIVA kiosk
Go to Customs (Aduanas) or ask port staff for assistance. They can direct you to the appropriate validation point.
Important: Make sure your Tax Free purchase has been successfully validated before you leave the EU. Without Customs validation, your refund cannot be processed.