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Do my purchases need to be unused?

Find out how to keep your Tax Free purchases ready for Customs validation when leaving the EU.

We recommend not using your Tax Free purchases before leaving the EU.

When validating your Tax Free purchase, Customs may ask to inspect the goods to confirm that they are being taken out of the EU.

To avoid any issues, we recommend:

  • Keeping your purchases unused

  • Keeping tags attached, where possible

  • Keeping the goods accessible for inspection

Goods that have been used or no longer have their tags may be refused by Customs, which could affect your VAT refund.

💡 Tip: If your purchases are packed in checked luggage, complete Customs validation before checking in your bags.

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