If you leave the EU from a country other than Spain, you cannot use a DIVA kiosk to complete your validation. Instead, your Tax Free purchase needs to be validated by Customs at your final point of departure from the EU.
What should I do?
Before leaving the EU:
Go to Customs at your final EU departure point.
Bring your passport, receipt, Tax Free documentation and purchased goods.
Ask Customs to stamp your Tax Free documentation to confirm that the goods are leaving the EU.
Once stamped, follow the instructions in the Pie VAT app to provide the required proof of validation.
Your refund can be processed once your Customs validation has been successfully verified.
Important
Keep your purchases accessible, as Customs may ask to inspect them.
Complete the Customs validation before leaving the EU. If you leave without validating your Tax Free purchase, it cannot be validated afterwards.