Overview
Product | Recipient | Template Location | Editable? | |
Contact Form | SparrowShop | Admin | Webshop | Yes, via request. |
New Customer | SparrowShop | Customer | Webshop | Yes, via request. |
Forgot Password | SparrowShop | Customer | Webshop | Yes, via request. |
New Order | SparrowShop | Customer & Admin | Webshop | Yes, via request. |
Order Updated | SparrowShop | Customer | Webshop | Yes, via request. |
Order Ready for Pickup | SparrowShop | Customer | Webshop | Yes, via request. |
New Refund | SparrowShop | Customer | Webshop | Yes, via request. |
Refund Updated | SparrowShop | Customer | Webshop | Yes, via request. |
Payment Failed | SparrowShop | Admin | Webshop | No |
Sitemap Failed | SparrowShop | Admin | Webshop | No |
Australia Post Tracking | SparrowShop | Customer | Australia Post | No |
DoorDash Tracking | SparrowShop | Customer | DoorDash | No |
EDM Marketing | SparrowShop | Customer | e.g. Klaviyo | Yes, via Klaviyo |
SMS Marketing | SparrowShop | Customer | e.g. Klaviyo | Yes, via Klaviyo |
Pharmacist Contact Form | SparrowScripts | Admin | Rival | No |
New Scripts Order | SparrowScripts | Customer | Rival | No |
Contact Form
Description
When a customer submits a contact form on the website, a copy is sent to the admin email associated with the webshop.
Flow
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Admin | Webshop | Yes, via request. |
New Customer
Description
A customer is sent a welcome/confirmation email when they create a new account on the website.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Webshop | Yes, via request. |
Forgot Password
Description
A customer is sent an email containing steps to reset their password.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Webshop | Yes, via request. |
New Order
Description
A customer is sent a confirmation email once they place an order on the website. A copy is also sent to the admin email associated with the account.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer & Admin | Webshop | Yes, via request. |
Order Updated
Description
Email sent to the customer when an existing order is updated.
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Webshop | Yes, via request. |
Order Ready for Pickup
Description
A customer is sent an email confirming that their order is ready for pickup at their nominated store.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Webshop | Yes, via request. |
New Refund
Description
A customer is sent an email with details of their refund.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Webshop | Yes, via request. |
Refund Updated
Description
A customer is sent an email with updated details of their refund.
Flow
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Webshop | Yes, via request. |
Payment Failed
Description
Email sent to the admin account when a payment transaction fails.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Admin | Webshop | No |
Sitemap Failed
Description
Email sent to the admin account when the generation of a sitemap fails.
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Admin | Webshop | No |
Australia Post Tracking
Description
The customer is sent a tracking email from Australia Post containing the delivery details for their order.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Australia Post | No |
DoorDash Tracking
Description
The customer is sent a tracking link via SMS from DoorDash containing the delivery details for their order.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | DoorDash | No |
EDM Marketing
Description
Newsletters and follow-up emails that are sent to a particular customer base on a scheduled or ad-hoc basis.
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Klaviyo | Yes, via Klaviyo |
SMS Marketing
Description
SMS notifications that are sent to a particular customer base on a scheduled or ad-hoc basis.
Details
Product | Recipient | Template Location | Editable? |
SparrowShop | Customer | Klaviyo | Yes, via Klaviyo |
Pharmacist Contact Form
Description
An email is sent to the store's pharmacy email when a prescription product entered by a customer cannot be identified.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowScripts | Admin | Rival | No |
New Scripts Order
Description
A confirmation SMS is sent to the customer when they successfully place a new order.
Flow
Example
Details
Product | Recipient | Template Location | Editable? |
SparrowScripts | Customer | Rival | No |