Our return policy is valid for 30 days from the date of shipping. We will only accept unused products that are returned in their original condition and packaging, and must be accompanied by a receipt or proof of purchase.
Please note that we cannot offer refunds on items that are not returned in their original packaging or that are missing parts not due to our error.
Upon receipt and inspection of your returned item, we will send you an email to confirm its acceptance. If your return is approved, your refund will be processed and automatically applied to your original method of payment. Most refunds will be applied within 7 days of receipt.
Please be aware that we are unable to refund original shipping charges for returned goods, and we do not offer refunds on sale items.
How do I initiate a return?
We want happy customers, should you not be satisfied with your purchase, please complete our return form, and we will respond promptly with instructions.
To ensure smooth processing of your return, please wait for our acknowledgement via email before sending the item back. For our US customers, we have a separate return address within the USA.
We kindly ask that you use a suitable tracked service when returning items to us. This will ensure safe and timely delivery, and we will be able to confirm receipt of your returned item. Thank you for your cooperation.