The Profile Shop — Selling Physical Items 🛍️

Your own storefront, on your profile. Real, physical things you make and post to people. 🛍️

Our other help articles describe Spenny Piggy as a content platform, with instant digital delivery and permanent access. That's accurate for the vast majority of what's sold here.

The Shop is the exception, and it works differently in ways that matter:

📦 There's no instant unlock — there's a parcel
🏠 Supporters give you a delivery address
↩️ Different cancellation rights apply — physical goods carry a 14-day right to cancel in most cases
🚚 Fulfilment is entirely yours — you pack it, you post it, you handle returns

So where another article says "delivered instantly" or "digital content is generally non-refundable once accessed" — that's describing content, not Shop items. This article is the one that governs physical goods. 🐷

✅ Sell physical items directly from your profile
📦 You pack and post them — fulfilment is yours
🏠 Supporters provide a delivery address at checkout
💷 You keep 100% of your listed price
⚠️ 14-day cancellation right applies in most cases
🔐 Account required for supporters
🏦 Paid on the normal weekly cycle

✅ Merch — t-shirts, hoodies, hats, tote bags
✅ Prints and posters — your own photography or artwork
✅ Physical products you make — candles, jewellery, crafts, zines
✅ Signed items
✅ Collectibles and limited runs
✅ Anything else you've made or had made for you

❌ Anything you don't have the rights to sell — no counterfeits, no trademarked designs, no reselling someone else's product as your own
❌ Regulated goods — anything needing a licence: alcohol, tobacco, vapes, weapons, supplements making health claims, medical devices
❌ Perishables or food
❌ Anything adult, explicit, or otherwise breaching our Content Rules — the same SFW standards apply to physical items as to everything else
❌ Anything you can't actually fulfil. If you can't post it, don't list it.

⚠️ You're the seller. Product safety, labelling and legal compliance for what you ship are your responsibility, not ours.

1. Photograph it properly. Multiple angles, natural light, plain background. Show the actual item, not a mockup — mockup-only listings cause the most returns.

2. Describe it precisely. Size, colour, material, dimensions, weight, what's included. Every detail you leave out is a return waiting to happen. 📏

3. Set your price. Decide whether shipping is included or added, and say which, clearly. Nothing annoys a buyer more than discovering postage at the last step.

4. Set your dispatch and delivery timeframe. Realistic, then beat it. "Dispatched within 3 working days, UK delivery 2–5 days" is a proper answer. "Ships soon" isn't.

5. State where you ship to. Countries, and any regions you won't post to.

6. Publish.

You're posting these yourself. Think it through before you list.

📦 Packaging costs money. Boxes, mailers, tape, labels. Factor it into your price.
⚖️ Weight and size drive postage cost, and it escalates fast.
🌍 International means customs forms, longer times, and possible duties for the buyer — say so on the listing.
📄 Get proof of postage. Every time. It's your evidence if a parcel goes missing.
🔍 Use tracking on anything valuable. Untracked and lost means you're refunding.
⏱️ Post promptly. Late dispatch is the biggest single source of physical-goods complaints.

💡 Start with a small range. Three or four items you can definitely fulfil beats twenty you can't keep up with.

This is where the Shop differs most from everything else you sell here — and where our other articles don't apply.

Under UK consumer law, buyers ordering physical goods online generally have a right to cancel within 14 days of receiving the item and return it for a refund — whether or not there's anything wrong with it.

⚠️ Some exceptions apply, including personalised and made-to-order items.

As the seller, that's yours to honour.

Practically:

📋 State your returns process on your listings — where to send it, who pays return postage, how long a refund takes
🎨 Mark personalised items clearly as made-to-order
📦 Keep proof of postage so you can evidence what you sent and when
💬 Respond to return requests quickly. A buyer who's ignored goes to their bank, and a chargeback costs far more than a return.

⚖️ If you're selling physical goods at any scale, get proper advice on your consumer law obligations. They're different from digital, they're not optional, and we can't advise on them.

Same as everything else here:

💷 You receive 100% of your listed price — supporters cover the fees on top
🏦 Paid on the weekly cycle — Friday to Thursday, out the following Friday, usually landing Monday
🔒 10% reserve for your first 30 days, then nothing
🎁 Counts toward your bonuses — card earnings count toward the Founder Bonus, Fast Start and qualification thresholds

🔐 Supporters need an account for Shop purchases — there's a delivery address to store and an order to track. Guest checkout isn't available for physical items.

📅 The posting rule doesn't apply. The 3-posts-in-28-days requirement governs recurring features. The Shop isn't one.

📛 Their display name and email
🏠 Their delivery address — necessary, since you're posting it
💸 The amount paid

Treat that address properly. It's personal data, you have it only to fulfil the order, and it shouldn't be used for anything else. 🔐

Harder to defend than digital.

With content, the platform records delivery automatically — what was sent, and the moment it landed. With a parcel, we can't see whether it arrived. So the evidence has to come from you.

What protects you:

📄 Proof of postage on everything
🔍 Tracking on anything worth tracking
📸 Accurate photos and descriptions — the listing is the agreed terms
💬 On-platform communication, so the conversation is recorded
⏱️ Prompt dispatch, and a message when it's sent

Tell people when you've posted it. A buyer who knows their parcel is on the way doesn't open a dispute on day four. 🐷

Buying something physical? A few things worth checking before you do.

📅 The stated dispatch and delivery timeframe
🌍 Whether the creator ships to your country
💷 Whether shipping is included in the price or added
📏 Sizing, colours, materials — anything that's awkward to return

Ask before you buy if it isn't clear. Message the creator through their profile. 💬

If it hasn't arrived:

Your cancellation rights: physical items generally carry a 14-day right to cancel from receipt, with exceptions for personalised and made-to-order goods. The creator is the seller, so returns are arranged with them via the contact flow on their profile.

"Can I use print-on-demand or a fulfilment service?"
Yes — but you're still the seller. Quality, delivery times and returns remain yours, whoever physically packs the box.

"Do I have to ship internationally?"
No. Set your shipping countries and stick to them.

"Can I charge shipping separately?"
Price it however you like — just be unambiguous on the listing about what's included.

"What if an item arrives damaged?"
Yours to resolve — replacement or refund. Package properly in the first place.

"What if it's lost in the post?"
Your proof of postage and tracking decide it. Without either, you'll generally be refunding.

"Can I sell physical and digital together?"
Yes, on separate listings. Don't bundle a download with a posted item in one listing — the delivery expectations and cancellation rights are different, and it gets messy fast.

"Why can't supporters buy from my Shop as a guest?"
There's an address to store and an order to track. That needs an account.

"Does the Shop appear in my earnings export?"
Yes, alongside everything else. 📊

Your shop, your products, your responsibility — and 100% of your listed price. 🛍️🐷