How Delivery Works 📦🐷

You've paid. Here's exactly what happens next. 📦

Two kinds of thing get sold here — digital content and physical items — and they work differently.

Photos, videos, audio, guides, downloadable files, members-only feeds, custom commissioned work. The majority of what's sold here.

Immediately. The moment your payment clears:

📩 Emailed to you — receipt plus a download link
⬇️ Available to download straight away
📂 In your account, if you have one
🔓 Unlocked on the creator's profile where applicable

No waiting, no manual step from the creator. Delivery is automatic. ✅

✅ Exactly what the listing described — format, quantity, length, contents
✅ Immediate access on payment
✅ Permanent access. The creator unpublishing it, or closing their account, doesn't remove what you've already bought
✅ A receipt, emailed automatically
✅ Re-download any time, from your receipt or your account

Creators can also sell physical items through their profile Shop — merch, prints, and anything else they make.

🛒 You buy it from the creator's Shop
🏠 You provide a delivery address at checkout
📦 The creator packs and posts it
⏱️ Delivery times are set by the creator and shown on the listing

📅 The stated dispatch and delivery timeframe
🌍 Whether the creator ships to your country
💷 Whether shipping is included in the price or added
📏 Sizing, colours, materials — anything you can't return easily

Ask before you buy if it isn't clear. Message the creator through their profile. 💬

Physical items carry different rights from digital content.

Under UK consumer law, buyers ordering physical goods online generally have a right to cancel within 14 days of receiving them and return them for a refund — whether or not anything's wrong with the item.

⚠️ Some exceptions apply, including personalised or made-to-order items.

The creator is the seller, so returns are arranged with them. Use the "Contact creator about this purchase" flow on their profile.

Memberships, Recurring Content and Become a Supporter deliver on an ongoing basis.

📅 Content arrives as the creator posts it — by email and in your account
⚠️ Creators must post at least 3 approved pieces every 28 days or their recurring features pause automatically, and billing stops. You don't keep paying for content that isn't coming.

Paid Tasks are made to order.

Turnaround times are set by the creator and shown on their listing.

No exceptions. Not by DM, not by email, not through another app.

Two reasons, both in your interest:

📋 There's a record. What was bought, what was delivered, when — automatically. If anything goes wrong, nobody's arguing from memory.
🛡️ It's been reviewed. Content delivered off-platform hasn't passed content review.

⚠️ If a creator asks you to complete a purchase or receive digital content elsewhere, that breaches our rules.Report it. 🚨

(Physical items obviously arrive by post — but the purchase still happens on-platform, and that's what carries the record.)

1. Check your spam folder. Nine times out of ten it's there, with the download link.
​2. Try a different browser or device — large files especially.
​3. Use "Contact creator about this purchase" on their profile. 48 hours, then it escalates to us.
​4. Or message us directly with your order reference. 💬

1. Check the stated delivery timeframe — it may simply not be due yet.
​2. Contact the creator through their profile. They'll have the dispatch and tracking details.
​3. Still nothing? Message us with your order reference and we'll step in. 💬

Digital content — refundable where it wasn't delivered, wasn't as described, or is genuinely broken. Generally not refundable once accessed simply because you've changed your mind.

Physical items — the 14-day cancellation right above applies on top of that.

A legitimate refund returns the full amount you paid. Full detail in Refunds for Supporters.

Pay, receive, keep. 📦🐷