SpinPals Account Self-Exclusion, Reactivation, and Duplicate Account Policies
SpinPals prioritizes responsible gaming and adheres to strict policies regarding self-exclusion, account reactivation, and duplicate account creation. This article summarizes these policies to assist customers with their account management questions.
Overview of Self-Exclusion Policies
Self-exclusion is a feature that allows you to pause or permanently close your SpinPals account to promote responsible gaming habits. Once your account is placed under self-exclusion, it is considered permanently deactivated and cannot be reopened or reactivated.
Self-exclusion is a user-initiated process done via Responsible Play section or by emailing the support team at Self-Exclusion@spinpals.com.
A confirmation statement is required for permanent account closure.
Policy on Account Reactivation
SpinPals maintains a strict, irreversible policy regarding account reactivation for accounts placed under self-exclusion:
Accounts placed under self-exclusion are permanently closed and cannot be reactivated.
This policy is in place to comply with responsible gaming guidelines and ensure the efficacy of self-exclusion measures.
Duplicate Account Creation Restrictions
Creating new accounts after your original account has been self-excluded or permanently closed is strictly against SpinPals’ policy. Violation of this policy may result in:
Suspension or closure of duplicate accounts
Rejection of account verification attempts
SpinPals enforces a "one account per user" policy to ensure fair and transparent gaming practices.
Handling of Funds in Self-Excluded Accounts
When an account is placed under self-exclusion, all funds within the account are forfeited. Players are advised to manage any remaining balance before initiating self-exclusion to avoid:
Loss of funds
Irrecoverable account access
These measures are outlined under SpinPals' responsible gaming strategy.
FAQs
Why can’t self-excluded accounts be reactivated?
Self-exclusion is a permanent action to ensure responsible gaming and user protection. Allowing reactivation would undermine its core purpose.
Can I open a new account after self-exclusion?
No, SpinPals prohibits creating new or duplicate accounts after self-exclusion. Violations may lead to account closures or bans.
What happens to my remaining funds after self-exclusion?
All funds in your account will be forfeited upon self-exclusion, and withdrawals will not be permitted.