Identity verification (KYC) is required before you can deposit, withdraw, or enter real-money contests. It's a legal requirement — not optional. If you only use Splash for Private (self-managed) contests, verification is not required.
How to Start Verification
You'll be prompted automatically when you try to deposit or enter a real-money contest. You can also start manually at any time:
On a Web Browser:
Log in to your Splash account.
Click on your avatar or profile picture on the homepage to open the My Account section.
Select the Verify User option.
Follow the on-screen prompts to complete the verification process. You will be required to enter your first and last name and provide other necessary details.
On the Splash Sports app:
Open the Splash app and log in.
Tap on your avatar or profile picture on the homepage to access the My Account section.
Tap the Not Verified banner displayed under your name.
Follow the on-screen instructions to complete the verification process, including entering your details.
Or, simply click this link 👉 app.splashsports.com/user-verification
What You'll Need
A valid, unexpired government-issued photo ID — driver's license or passport
The name and address on your ID must match your Splash account exactly
If your ID address is outdated (e.g. you've recently moved), you'll also need a Proof of Residence (POR) dated within the past 60 days — such as a utility bill, phone bill, rent statement, or bank statement.
How to Complete Verification
Open the verification link on your mobile device — or scan the QR code with your phone
Scan your ID front and back as prompted
Take a selfie if requested — good lighting, no sunglasses or hats
Submit and wait for confirmation (usually a few minutes)
Manual Verification Process
If required, you may need to upload a valid government-issued ID using the provided ID upload link associated with your account or email. Once submitted, an agent will manually review your ID and complete the verification process. You will receive a confirmation once your account is verified.
⚠️ The flow uses live camera scanning — static photos or screenshots of your ID won't be accepted. Use your phone's camera directly.
Tips for a Successful Submission
Plain, light-colored background — avoid glare or shadows on your ID
All four edges of your ID must be visible in the frame
Your name, address, and date of birth must match your Splash profile exactly — even small differences (like a middle name or abbreviated street) can cause a rejection
Verification links expire after 24 hours — if yours has expired, reach out to support and we will be happy to send a new link
After Verification
You'll receive a confirmation once verified. From that point you're cleared to deposit, withdraw, and enter real-money contests. You won't need to verify again unless we specifically request it.
Verification Rejected?
Check that your name and address match your Splash account exactly
If your address doesn't match, submit a valid Proof of Residence as outlined above- If your personal details, such as your legal name, date of birth, or address, are incorrect, log in to your account, navigate to the verification section, and update them to match your government-issued ID before resubmitting.
Ensure photos are clear, well-lit, and show your full ID without cropping- Re-upload your ID images using the verification link provided, ensuring that both the front and back sides are clear and readable.
If you're still stuck, email support@splashsports.com and we will be happy to help you through the process.