To update your address, we’ll need to verify your current residence. Please follow the steps below:
This verification is necessary to comply with Know Your Customer (KYC) regulations, ensure account security, and verify that the address matches your identity.
📬 Step 1: Provide Proof of Residence (POR)
Send us one of the following documents, dated within the past 60 days:
Utility bill (electric, gas, water, etc.)
Phone bill
Rent or mortgage statement
Or, a USPS Change of Address confirmation form- Credit card statement Note: We cannot accept voter registration documents or paychecks/salary slips as proof of residence.
Bank statements are also acceptable, as long as they meet the specified criteria.
Important: Your full name, current address, and the document date must be clearly visible.If the address on your proof doesn't match the address on your ID or the one in our system, you'll need to provide an alternate document that matches either address. The document must also adhere to the timeframe specified in Splash's guidelines, typically within the past 60 days for validity. Ensure that these details are clear to avoid delays in processing.
You may send:
A photo or scan of a physical statement, or
A screenshot of the statement from your online account
📥 Step 2: Submit the Document
You may submit your document through the Splash chat interface, or email it to our support team at support@splashsports.com. Once received, our team will verify the details and update your address accordingly. You will be notified when the process is completed.
Account Update Benefits
After successful verification, your account details will reflect the updated address. This enables access to all features, including the ability to deposit funds and participate in Splash Sports contests.
Document Verification
Once your Proof of Residence document is received, the Splash support team will review it to ensure it meets the specified criteria. If it passes verification, your residential address will be updated in our records.
Note: If you choose to keep your current address without any updates, you generally do not need to provide proof of residence.
If you have any questions or run into issues providing your documentation, please don’t hesitate to reach out. We're here to assist you! If you encounter technical issues during the submission or verification process, our team can help troubleshoot and guide you to ensure a successful outcome.