If your withdrawal was cancelled, you'll have received an email from us explaining the reason. Here are the most common causes and what to do next.

This is the most common reason. When you request a withdrawal that includes funds from a recent deposit that hasn't fully cleared, Splash cancels the withdrawal and refunds the uncleared deposit back to your original payment method.

For example: if you deposited $100 and won $150, your total balance is $250. But if the $100 deposit is still clearing, only the $150 in winnings is available to withdraw. Splash will cancel the full request, refund the $100 deposit to your card, and ask you to resubmit a withdrawal for the $150 in available winnings.

What to do: Wait for the email from us confirming the refund, then submit a new withdrawal request for the correct amount.

Withdrawals require a verified identity. If your account hasn't been verified (KYC), or if we need additional verification for a large withdrawal, your request will be paused until verification is complete.

What to do: Complete verification at app.splashsports.com/user-verification or follow the link in the email we sent you. Once verified, resubmit your withdrawal.

Withdrawals may be held if our Trust & Safety team has flagged unusual activity on your account — such as a pattern consistent with multiple accounts, use of a VPN, or suspicious deposit activity. The hold is in place while we review.

What to do: Reply to the email from our team with any requested information. We aim to resolve these reviews as quickly as possible.

If the payment method linked for withdrawal is no longer active (e.g., a bank account disconnected from Aeropay, or a PayPal account with a hold), the withdrawal may fail and be returned to your Splash balance.

What to do: Re-link your payment method by making a new deposit of $10 or more, then resubmit the withdrawal.

Questions about a specific cancellation? Email support@splashsports.com with your account email and withdrawal amount.