If you have a voucher in your Promotion Center but can't seem to use it when entering a contest, one of the reasons below is usually the cause.

Vouchers are only valid for specific contest types — typically real-money Splash-managed contests. They cannot be used for:

Check the voucher details in your Promotion Center to see which contest types it applies to.

Vouchers have an expiration date. If the voucher has expired, it will no longer appear as a payment option at entry. Check your Promotion Center for the expiry date on each voucher.

Vouchers are applied at the point of entry — not before. When you go to join a contest, look for the payment method selector and choose your voucher there. If you navigate to the contest lobby and try to apply a voucher from a separate screen, it may not register.

Vouchers are single-use. If you entered a contest and the pick or entry was later cancelled, the voucher may have already been consumed. Check your Transaction History under My Account to confirm whether the voucher was applied to a previous entry.

If your location is flagged at the time of entry, the voucher won't process because the entry itself is blocked. Resolve any location or geo issues first, then try applying the voucher again.

Email support@splashsports.com with:

Our team can confirm whether the voucher is still valid and apply it manually if needed.