How to find your location
You'll receive full access instructions via email after every booking, with specific instructions on how to find your location. This is also available inside the Spokesafe app by pressing the "Help" button.
Dropping your vehicle off
Once you've arrived at a facility, you'll enter by accessing a code found within the Spokesafe app:
Press “Get Code” to reveal the main entry code for the door.
Enter the code into the keypad on the door.
When entering the code please make sure you enter the star before the 6 digits.
If the code is entered wrong a few times the lock can stop functioning for around 30 seconds as a security measure so please give it a chance to re-set before entering again.
Please enter the code slowly - the lock is not time sensitive so take your time and press the buttons gently.
Please note that entry codes will not show up until the day of the booking.
This code will run until midnight. If you are returning after midnight please let us know in advance so we can generate a post-midnight code for you.
(Please note that certain locations do not support this feature; this is explained within your booking confirmation email, in your location's access instructions and in the Help section of your app).
Please park your vehicle in the same rack number you have booked; members who repeatedly park in other people's spaces will be removed from the service.
Picking your vehicle up
Please enter using the same technique as above. Your access code changes throughout the day so you will need to request a new code within your app.
Troubleshooting
This system is used by thousands of cyclists across the UK every month & is incredibly reliable. However, we've found these tips can be helpful if it's your first time or you are seeing repeated issues.
If you've still got an issue, you can also live-chat us directly inside the app (Menu -> Help) and get an instant response.
For access emergencies, please give us a ring on our emergency helpline and you can speak to a human straight away, 24/7. You will find this number inside the "Contact Us" section within the Spokesafe app.