If your identity check wasn't successful, don't worry, a member of our support team can help you through it.
What to do next
Contact our support team and we'll work through this with you. Depending on the outcome of your initial check, we may ask you to provide a copy of one of the following:
Australian driver's licence
Australian passport
Medicare card
You can send these through by replying to our message or via the support chat in the app.
Until verification is complete, you won't be able to top up your Parent Wallet or activate your child's Spriggy card. We'll get this sorted for you as quickly as possible — thanks for your patience.
Your information is collected and verified securely in accordance with Spriggy's eKYC Terms and Privacy Policy.
Important information
Visa and the Visa brand mark are registered trademarks of Visa Worldwide Pte Limited. Rivva Pty Ltd (ABN 86 603 542 918, AFSL 513762) (Spriggy) has been appointed as a third party agent of Indue Ltd (AFSL 320204), the issuer of the Spriggy Prepaid Card and Parent Wallet. See Spriggy's FSG. Consider the updated Product Disclosure Statement, Product Terms and Conditions and the Target Market Determination to ensure the product is right for you. Spriggy Terms and Conditions also apply. Fees & charges apply. Any advice provided is general in nature and does not take into consideration your objectives, needs or financial situation. Before acting on any advice consider its appropriateness. See full terms.