I have already linked my card, but I keep getting asked to enter a code. Why?
If you’re being asked to enter a code even though you've linked your card, here are a few things to check:
Payment Before Tapping: Make sure you’ve completed your payment before tapping the SQUID tag. If you haven’t paid yet, tap "Cancel, I haven’t paid yet" in the app and complete your payment first.
Different Card Used: If you’ve used a different card than the one you originally linked, you’ll need to link that new card as well.
Same Card Asking for Code Again: If you’re using the same card and it’s still asking for the code, follow these steps:
Note down the four-digit code from your receipt.
Reach out to our support team via our support channel.
Provide a brief description of the issue, along with the receipt code and your email.
What if I paid with cash?
If you pay with cash, you’ll need to enter the receipt code every time. This is because Autolink works by connecting your card number to the SQUID loyalty program at the till. Since there’s no card number for cash transactions, you’ll need to input the receipt code manually.
Is every business using Autolink?
No, only participating businesses that use Square tills support the Autolink feature.
Can I collect points offline?
No, Autolink points can only be collected when you have online connection.