Section 1: Are you following all of these steps on the videos when attempting to tap;
Steps for iPhone:
Steps for Android:
*Tip: NFC on an iPhone is located at the camera, NFC on an android can be located anywhere on the back of the phone*
Section 2: Troubleshooting - If you are still experiencing trouble with stamping, try these tips.
Remove phone cover
Hard close and re-start app
Re-start phone
See if any iOS/Android updates are available
If Android, please check if NFC is turned on
Check if Apple/Google Pay payments are working
Check if there are any cracks/damage on the back of phone
Another common issue we have noticed with iPhones in particular is that the NFC reader needs to be reset. This can be done by turning your phone off and back on again. The issue should then be resolved, and when you press the 'tap tag' button, the NFC reader should pop up.
Section 3: Ensure your phone has access to the NFC Feature;
All iPhones before 7 do not have NFC
Android - check in settings if NFC is turned on
If you are still experiencing issues, please reach out to support@squidloyalty.ie - please provide the details below;
What type of phone do you have and what version of the SQUID app are you running?
What is happening when you tap the SQUID tag?
Could you please take a screen recording the next time you are tapping and send it on?
What email address is linked to your account?
What is the name of the business you are attempting to tap in ?