Even in the rare event we approve a return, strict conditions must be met:
Prior Approval: You must first obtain written approval from our authorized personnel, along with a Return Merchandise Authorization (RMA) number.
New Condition: The returned equipment must be in "new condition" when we receive it, meaning no signs of wear, damage, alteration, or use.
Complete Packaging and Accessories: All original packaging, accessories, and documents must be intact and returned.
Payment of Related Fees: You must pay applicable fees, which may be a restocking fee or order cancellation fee. The criteria for "new condition" can be quite strict.