Returns & Refunds Policy
This section details our regulations regarding returns and refunds. Please note that our return policy is very strict, and understanding these terms is crucial for protecting your rights.
26 articles
What is Sol Medical's return policy?
What are the conditions for a return?
How do I apply for a Return Merchandise Authorization (RMA)?
What fees are associated with returns?
What is the refund process?
What should I do if a product arrives damaged?
What does "new condition" mentioned in the return policy specifically mean?
How long does the approval process for an RMA application typically take?
Who bears the shipping costs for returns?
Can purchased services (such as training, consultation) be refunded?
What happens if I miss the 48-hour reporting deadline for damaged products?
Are there any products that are explicitly non-returnable?
How is the 20% restocking fee calculated? Is it based on the pre-tax or post-tax price?
How is the 10% cancellation fee calculated?
If a return is approved, how should I package the returned items?
What happens if SOL receives a return and determines it does not meet the "new condition" requirement?
After SOL approves a refund, how long does it typically take to receive it?
Can I request an exchange instead of a refund?
What supporting documents do I need to provide when reporting a damaged product?
If a product is damaged in transit, will Sol Medical assist in claiming from the carrier?
Does an RMA number have an expiration date?
If a part of a large order is damaged, can I return only that part?
Can restocking fees or cancellation fees be negotiated or waived in special circumstances?
If my return request is denied, will SOL provide specific reasons?
If I receive a completely wrong product (incorrect model), does the 48-hour reporting period also apply?
Is there a difference in the return policy for new and used equipment?