Support is available Monday - Friday, 8:00 AM to 8:00 PM EST.
Our AU Support team is available Monday - Friday, 9:00 am AEST - 5:00 PM AEST to handle Australian cases and any other critical case.
For questions specific to product support, please log in to your software application to get help from a product specialist.
Important: For all other inquiries—including questions related to billing, sales, or account management—please visit Support.
Penelope Chat - Our fastest form of contact!
Chat is available for all users inside the product. You can chat directly with one of our agents from the chat window. Please see this article for more details.
Customer Portal
Create Support cases, view previous Support cases, and access our free Help Center through the Customer Portal!
Note: To view Support Cases, users will be required to have a login.
To access the Customer Portal, visit this link or the button below.
This will redirect you to https://help.bonterratech.com/help. To learn more about the Customer Portal, visit the article below.
You can email support at this address: penelope@bonterratech.com
Looking for information on Support SLA's?
Visit this page on the Bonterra website to learn more.