9 articles
Penelope Support | Scheduled Maintenance
Mass Upgrades and Emergency Maintenance FAQ
Penelope Support Policies | Contacting SupportHow to contact support, submitting a ticket, getting support
Penelope Support Policies | Critical Cases and After-Hours Support
Penelope Support Policies | Defect Severity and Resolution Timeframe
Support Scope Guidelines for Penelope
Support Scope Guidelines for Server Issues
Support Scope Guidelines for Engage Issues
Support Scope Guidelines for ODBC