The following database options are available for agencies with a new or renewed contract. All agencies will have access to three (3) databases (Production, Preview and a Training Environment) with further options available should they be required (Migration and Mirrored).
Available Database Options
Database | Description | Cost |
The Production database is the agencies primary database for day to day use and is included at no additional cost. | Included/Required | |
The Training Option A database allows your agency to test new features and train Workers before your Production database is updated with a new version of Penelope (on the 2nd weekend of every month as per here). | Option of Training A or Training B. | |
The Training Option B database allows your agency to keep both databases (Production and Training Option B) on the same version of Penelope. This makes it easier when testing and training as the databases are always on the same version. | Option of Training B or Training A. | |
The Migration database provides your agency with a temporary database to test migration data before running any migration scripts on your agency's Production database. | Optional | |
The Mirrored database provides your agency with a database for ongoing or one-off project needs. Bonterra Software's Tailored Services team can provide services for scripts should you require. | Optional |
Important Information
When database copies are made and new versions of Penelope are released, it may be necessary to disable certain functions in Penelope to avoid unwanted actions occurring (e.g. SSO, SMS being sent to clients, Service Events being synchronized with MS Exchange etc). These functions can and do vary between databases.