If a support rep happens to ask you to take a screenshot, here's what you should do. Please ensure that the area captured either does not include PHI (Protected Health Information) or PII (Personally Identifiable Information); You may have to edit the screenshot on your device to hide this information, in some cases.

We have compiled links to various resources below on taking screenshots on the most common devices an agency might use:

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

https://support.apple.com/en-ca/HT201361

https://support.apple.com/en-ca/HT200289

https://support.apple.com/en-ca/HT210781

https://support.google.com/android/answer/9075928?hl=en

Please note that for Android devices, your instructions may vary from device to device. Check with your manufacturer's website for accurate instructions.