You may simply have a typo in your password. Please ensure that if you are copying and pasting a password that you ensure you do not accidentally copy any whitespace or extra characters.

You may need to request a password reset from the support team. Please be sure to include authorization from your Security Officer (if possible) when submitting this request.

Ensure your agency has port 5432 allowlisted on their network firewall

You may need your IP allowlisted, as the one you're connecting from might not be one of the approved ones we have on file.

Contact support. You will most likely need to update your ODBC driver connection to include a new database name. Support can provide this information.

Contact support, there may be an issue on our end.

Please ensure your ODBC driver is up-to-date and no later than version 12.02. Any newer version should be uninstalled and replaced with 12.02.

The incorrect driver was most likely installed. Please ensure that you use the proper one, either 32 bit (x86) or 64 bit (x64).

It is recommended that you uninstall any ODBC drivers you currently have and re-download v12.02 from this site.