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[Alt Text King]Troubleshooting & FAQs – Fixes for Common Issues

Updated this week

Why is Alt text not updating in my product images?

If the alt-text is not getting updated, then you need to check if the Master switch button is enabled in the App settings section. You can also check the last timestamp when the app updated the alt text. If you notice any issues, feel free to reach out to the support team.

Is there any limit to the number of images I can update?

There is no limit to the number of images that can be updated for alt texts.

How can I include image position, collection name, metafield, or other product properties in the alt text?

Currently, Alt Text King provides only 5 product tags, which you can use for automating alt text. Product metafield, collection name or image postion is not currently available. We are constantly adding new tags to the app.

Where can I see the logs of the images that have been updated?

You can see the number of images updated in the home page stats. However, you can reach out to the support team for detailed logs.

How can I restore the alt text?

Alt text is overwritten to the product images. It can not be reversed but you can set the appropriate alt text template and update again.

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