If you're finding that only the default variant of a product is being added to the cart, despite different selections, it’s likely a configuration issue within the app. This situation requires specific adjustments to ensure that all variant selections are accurately recognized and added to the cart.
To Resolve This Issue:
Contact Support: Please reach out to our support team for assistance. Our experts are on hand to make the necessary tweaks and ensure the app functions correctly with your theme and product variants.
Keep App Embed Disabled: Until the issue is resolved, we recommend keeping the app embed disabled. This precaution helps prevent any disruptions to your storefront's current traffic and shopping experience.
Our goal is to address your concerns swiftly and efficiently, allowing your store to operate smoothly and your customers to enjoy a seamless shopping experience.