What is Average Response Time?
Average Response Time shows how quickly a Game Master (GM) or Dungeon Master (DM) responds to a player's first message on the website.
Average Response Time Ranges from “Under 1 hour” to “24+ hours” depending on the GM or DM's typical response speed.
Where can I find a GM or DM's Average Response Time?
A GM or DM's Average Response Time can be found 2 places:
On the GM or DM's profile, underneath their GM or DM Superlatives
Displayed at the top of conversation as: “Avg response time:”
What does Average Response Time measure?
Average Response Time measures the average time it takes for a GM or DM to reply to a Player's first message.
Average Response time doesn't track the GM or DM's all time response, just their response time to a Player's first message.
This is measured over a rolling 28 day period, from Monday through Sunday.
For example, if you have only one new player-initiated conversation in the 28-day period, only that conversation will factor into your current metric. This ensures the metric reflects recent activity accurately.
Why don’t I see an Average Response Time on my conversation?
If an Average Response Time is not displayed for a GM or DM, it could be because:
The GM or DM has only been messaging with existing players in ongoing campaigns.
The GM or DM hasn’t listed any new games recently and hasn’t received new player messages.
No new conversations have been initiated with the GM or DM in the last 28 days.
📌 Note: Once you start a new conversation with the GM or DM, that data will be included in the next 28-day calculation.
What if I’m a GM or DM and my response time is incorrect?
If there is ever a situation where you believe there is an error in your response time, reach out to our Support Team and we are more than happy to look into that for you!
Make sure to provide any additional information you may have on why you believe the response rate is incorrect so that we can better help you.
How do flagged or spam messages affect my Average Response Time?
Messages flagged by the spam detection system are automatically excluded from Average Response Time calculations. This ensures that flagged messages do not negatively impact your performance metrics. If you notice any discrepancies in your metrics due to flagged messages, you can request a correction through support. Reach out to our Support Team and provide details about the flagged messages to help resolve the issue.
Learn all about Average Response Time in this video from our team!