Providing valid and accurate account information is critical to creating an environment where Staybnb, Hosts and guests can trust each other.
What we do allow
Duplicate accounts for the purpose of listing management: Professional Hosts who list a large inventory of properties may have multiple accounts for the express purpose of effectively managing their inventory.
Date of birth (DOB) corrections to match what is listed on a government ID: DOB mistakes on accounts can happen for a few different reasons (e.g. manual entry mistakes, month/day format mix-up, etc.). You can correct your DOB by contacting us.
What we don’t allow
Invalid IDs: Damaged, expired, falsified, non-government issued IDs (when required), IDs lacking basic identification information or those considered temporary IDs will not be accepted.
Failure to authenticate accounts: When speaking with an Staybnb representative about account-specific items, you will be required to take specific steps to authenticate your identity.
Maintaining duplicate accounts: With the exemption of some professional Hosts who need multiple accounts for inventory management, Hosts and guests should not operate more than one account or use one ID across more than one account.
We're here to help
If you witness or experience behaviour that goes against our policies, please let us know.
While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on Staybnb’s community policies.