Staybnb
Staybnb demo help center
By Paul1 author234 articles
What should I do if I forgot something at a place I stayed?
How the Trip Hub helps you
What is Staybnb?
After your trip: Handling disagreements
Multiple reservations under one trip
If you can’t find the place you booked on the site
Finding your reservation
Adding full names of all guests to a reservation
If you can’t get in touch with your Host
Getting charged for damage
What is the "pending" status for a reservation?
What happens if my reservation request is declined or expires?
Where to find your check-in instructions
What to do if the place you're staying in isn’t clean at check-in
Print your reservation details
If something goes wrong during your stay
Coordinating check-in with your Host
Changing your reservation during a trip
Cancellations of longer stays
If a Host offers you a different place to stay
Declining a trip change request
Withdraw a trip change request
Share trip details with other guests
Extending your reservation
Checking the status of your trip change request
Changing a reservation for a place to stay
Add or remove guests on your itinerary
Find the cancellation policy for your stay
Extenuating Circumstances Policy and the coronavirus (COVID-19)
Extenuating Circumstances Policy
Does the Extenuating Circumstances Policy apply to my reservation during the COVID-19 pandemic?
If your Host needs to cancel
If your Host cancels your reservation
Rebook a cancelled reservation
Cancelling your reservation for a stay
Cancelling a trip due to extenuating circumstances
Cancellation options due to COVID-19
Writing a review
Staybnb's Reviews Policy
Star ratings
Reviews for stays
Responding to reviews
Editing a review you wrote
Why did I get a review that says I cancelled?
Why aren’t my reviews shown in order?
How do ratings and reviews work for co-hosts?
Time frame for writing reviews
Can I leave a review for my host if they cancelled my reservation?
Missing email notifications
Managing your notifications
Merging multiple accounts
Editing phone numbers on your account
Edit your account settings
Changing your public profile location
Changing your email address
Changing the language on Staybnb
Change or reset your password
Add an emergency contact
What does it mean if Staybnb closes my host account?
How to exercise your data subject rights
Deactivating or deleting your account
Can Staybnb deactivate my account?
Why we require a profile
ID verification for Hosts and guests
Ways your ID info may be used
Verifying your identity
Verify your phone number
Types of ID for verification
Safety tips for interacting with others
Photo matching
Limitations of background checks
Implications of background checks
How we keep your ID secure
How to submit your ID
Background checks
Which internet browsers work best on Staybnb?
How do I use Sign in with Apple on Staybnb?
Creating an account
Connecting Facebook and Google to Staybnb
Unauthorised account access
Staybnb and your personal info
Review recent logins
Report suspicious messages
Login notifications
How emails are anonymised for sharing
Help secure your account
Creating a strong password
2-step authentication
What types of listings are part of monthly stays?
What are review tags?
Types of places to stay
Self check-in
Searching for pet-friendly places
“Pending” or “exempt” licence or registration numbers on listings
Listings with non-refundable options
Listing availability
Saving a place to a wishlist
Managing wishlists
Using search filters
Searching for stays
Search for places with accessibility features
Search for more flexible cancellation policies
Search by neighbourhood
Flexible ways to search
Why we review messages on Staybnb
Messaging with suspended or deactivated users
How to read and send messages
How can I send a card or contribution to a past host?
Booking split stays
Booking for friends and family
Booking a trip: What to do if you’re new
Being a considerate guest
Asking to visit before booking
Host response time
Check your reservation status as a guest
Change a pending trip request
Cancel a trip request
Travelling with children
Booking requirements
Booking in Japan
Booking in Cuba
Accessibility Policy
When to message your Host
What does it mean if a host pre-approves me?
Invites and special offers
If a Host asks you to sign a contract
How an invite to book works
Contacting Hosts
Contacting a Host without making a reservation
Marking a booking as a business trip
Adding business travel details to a trip
Health and safety requirements for Staybnb stays
First aid tips
Staybnb’s 5-step enhanced cleaning process
Safety tips for Hosts of places to stay
Safety tips when travelling with children
Safety tips for choosing a place
Fire and carbon monoxide safety
Safety information on listings
If you feel unsafe during a trip
How Staybnb builds trust between Hosts and guests
How do I report a message or block someone on Staybnb?
Home safety: Smoke and carbon monoxide alarms
Concerns about your reservation’s location
When a neighbour reports an issue
What to know if your neighbour is an Staybnb Host
How do I report discrimination to Staybnb?
Travel restrictions and advisories in the Middle East
Travel restrictions and advisories in Latin America and the Caribbean
Travel restrictions and advisories in Asia Pacific
Travel restrictions and advisories in Africa
Value Added Tax (VAT) and how it applies to you
Tourism tax exemption refunds
Taxes for photographers and other service providers
Taxes for guests
Add your VAT ID number
When you’ll get your refund
Travel issues eligible for refunds
Request a refund
Refunds in India
Refunds for cancellations
Find your refund amount
Cancelling during your stay
Automatic refunds
Why some prices are crossed out
The nightly rate is different when extra dates are added
Staybnb service fees
Service fee refunds
How pricing works
Collecting fees outside Staybnb
Cleaning fees
Adding guests to a booking
Add dates to your search for accurate pricing
Why was I charged twice for a reservation?
Why was a hold placed on my payment method when I requested to book a reservation?
Why is my credit card getting declined?
Why am I being asked to confirm my payment method?
If you're unable to complete a transaction
I've disputed a charge from Staybnb with my bank, what happens next?
How do I verify my card using temporary authorisations?
Confirm your credit or debit card
Using multiple payment methods
Supported currencies
Payment methods accepted
Paying outside Staybnb
How do I use PayPal to pay?
How do I confirm my payment method?
Editing, removing, or adding a payment method
Choosing a payment currency
Changing your payment method for a confirmed reservation
When you’ll pay for your reservation
Submit statements for payment verification
Payments and declined trip requests
Payment plans
Paying and communicating through Staybnb
Pay for a long-term reservation
If a Host asks for more money
Locating your VAT invoice
Finding receipts from past bookings
Adding info to guest receipts
Staybnb gift cards
Why didn’t I get my referral travel credit when I signed up for Staybnb?
What should I do if my coupon code isn’t working?
What happens to the coupon I used if my host cancels?
Staybnb Coupon Terms
How do coupons work?
Helping to keep our community healthy
Dangerous animals
Use of cameras and recording devices
Protecting your privacy
Security deposits
Regulations affecting financial institutions in Russia and Belarus
Avoiding fraud, scams, and abuse
Why was my listing paused or suspended?
Why was my listing deactivated?
What’s expected of Hosts and their stays
Standards for hotels and other hospitality businesses
Host requirements
Writing relevant and unbiased reviews
Restricted content
What’s expected of guests
Staybnb’s Off-Platform Policy
Reservation screening – potential party risk
Interacting honestly
Ground rules for guests
Community Disturbance Policy
Being a good neighbour
Weather events, natural conditions, and diseases that are excluded from our Extenuating Circumstances Policy
Rebooking and Refund Policy
Welcoming guests with accessibility needs
Who can have an Staybnb account
Representing yourself authentically
Creating a listing
All the ways to host on Staybnb