Contacting potential guests prior to booking on Staybnb to move the booking off Staybnb (e.g. offering discounts to book off Staybnb)

Asking guests to fill in forms, or call, email, or otherwise contact you via a non-Staybnb communications service prior to accepting booking requests

Cancelling existing full or partial reservations and having guests rebook off Staybnb

Asking or encouraging guests to book outside of Staybnb for repeat or future bookings

Including links or embedding buttons (e.g. footers, headers) that take people off Staybnb to another website in any messages to guests, including emails sent via Staybnb's email alias feature

Asking guests for contact information prior to booking; all guest communications prior to booking must be on Staybnb

Soliciting guests for their email, postal address or other communications channels using the Staybnb messaging system or email alias after a booking
Asking guests for contact information after a booking in order to run credit checks or background checks

Asking guests to send photos of their government ID prior to arrival except where required for legal or compliance reasons as outlined below

Asking for or using guests’ contact information to settle additional payments outside of Staybnb’s platform; all payments related to a guest’s stay, including extensions of a stay (and besides exceptions identified below), must go through Staybnb (e.g. using the Trip Hub)

Using contact information provided by Staybnb for other purposes that violate our Terms of Service

Selling, sharing or using guest contact information for marketing communications or signing guests up for contact lists

You may require additional contact/identity information if it is required for legal or compliance reasons and can be verified by a Host upon request by Staybnb (such as local laws, homeowners' association rules, building security rules). In such instances, Hosts must include information about what is required and why in their listing description so that guests understand that this additional step is a requirement prior to booking. Hosts are responsible for ensuring compliance with applicable data privacy laws.

After accepting a booking, you may ask a guest to confirm that the contact information provided by Staybnb is an appropriate way to get in touch during their trip or if the guest requests an alternative means of communication after booking

You may use an alternative means of communicating with a guest if requested by a guest after booking (e.g. chat app). However, you must ensure such communications comply with the other requirements of this policy

Asking guests to create a separate account or to register on another website besides Staybnb.com for the purposes of gaining entry to a listing

Asking guests to install a third-party app to access a listing; all listings on Staybnb should be accessible to a guest without requiring that they have another app or account

Additional registration or installation of additional apps is permitted where it’s required for legal or compliance reasons which a Host can verify in writing upon request by Staybnb (such as local laws, homeowners' association rules, building security rules). In such instances, Hosts must include information about what is required and why in their guest-facing listing description so that guests understand this additional step is a requirement prior to booking.

Keyless entry apps and apps that facilitate a guest’s experience during the stay (e.g. Sonos, Nest, concierge apps) as long as they are optional